Brief Description
MOF 4.0 is practical guidance for IT organizations. With the release of version 4.0, MOF now reflects a single, comprehensive IT service lifecycle—it helps IT professionals connect service management principles to everyday IT tasks and activities and ensures alignment between IT and the business.
Overview
Microsoft Operations Framework 4.0. MOF 4.0 is designed to help IT professionals quickly access useful, relevant content. It contains practical guidance—not just theory—and its streamlined approach makes it possible to use either the entire framework or one process from a particular service management function (SMF).
Using MOF for ISO/IEC 20000. This guide will help IT management, staff, and service providers to understand ISO/IEC 20000 requirements and help them use MOF as a means to streamlined and efficient implementation. The guide enables users to take informed steps toward ISO/IEC implementation, make cost-reducing process improvements, and increase organizational efficiency and flexibility. Ultimately, the steps outlined in this guide will help an organization meet ISO/IEC 20000 requirements and deliver effective IT services.
Cross Reference ITIL V3 and MOF 4.0. This guide compares the similarities and differences between two of the leading service management frameworks—the IT Infrastructure Library (ITIL) and Microsoft Operations Framework. In an environment where IT organizations are challenged as never before to deliver better IT services at lower costs, these service management frameworks offer best practice guidance for service improvement. This guide provides background information on IT Service Management (ITSM), introduces ITIL and MOF, and then discusses the two frameworks’ alignment, cross referencing, and application. It will enhance readers’ understanding of the main characteristics of these frameworks and how they align.
Planning for Software-plus-Services: A MOF Companion Guide. This guide provides a framework for considering and planning a software-plus-service strategy, using concise guidance and strategies from MOF 4.0 core content. The steps in this guide can be used to evaluate how software-plus-services will best help an organization. This is the first of the MOF companion guides, which apply MOF 4.0 principles to specific activities—making MOF’s guidance even more practical and usable.
MOF Job Aids. These templates, worksheets, and tools help IT pros apply MOF 4.0 guidance to specific scenarios and challenges.
IT Pro Quick Start Kit. Save time and money by learning more about MOF 4.0. The IT Pro Quick Start Kit gives an overview of MOF 4.0 and provides the tools to start using it today. The kit includes links to presentations and data sheets, information on MOF, compliance, and training and certification, ready-to-use graphics, and supporting materials.
To learn more, visit www.microsoft.com/MOF.
Send questions or feedback to us directly at mof@microsoft.com.
Using MOF for ISO/IEC 20000. This guide will help IT management, staff, and service providers to understand ISO/IEC 20000 requirements and help them use MOF as a means to streamlined and efficient implementation. The guide enables users to take informed steps toward ISO/IEC implementation, make cost-reducing process improvements, and increase organizational efficiency and flexibility. Ultimately, the steps outlined in this guide will help an organization meet ISO/IEC 20000 requirements and deliver effective IT services.
Cross Reference ITIL V3 and MOF 4.0. This guide compares the similarities and differences between two of the leading service management frameworks—the IT Infrastructure Library (ITIL) and Microsoft Operations Framework. In an environment where IT organizations are challenged as never before to deliver better IT services at lower costs, these service management frameworks offer best practice guidance for service improvement. This guide provides background information on IT Service Management (ITSM), introduces ITIL and MOF, and then discusses the two frameworks’ alignment, cross referencing, and application. It will enhance readers’ understanding of the main characteristics of these frameworks and how they align.
Planning for Software-plus-Services: A MOF Companion Guide. This guide provides a framework for considering and planning a software-plus-service strategy, using concise guidance and strategies from MOF 4.0 core content. The steps in this guide can be used to evaluate how software-plus-services will best help an organization. This is the first of the MOF companion guides, which apply MOF 4.0 principles to specific activities—making MOF’s guidance even more practical and usable.
MOF Job Aids. These templates, worksheets, and tools help IT pros apply MOF 4.0 guidance to specific scenarios and challenges.
IT Pro Quick Start Kit. Save time and money by learning more about MOF 4.0. The IT Pro Quick Start Kit gives an overview of MOF 4.0 and provides the tools to start using it today. The kit includes links to presentations and data sheets, information on MOF, compliance, and training and certification, ready-to-use graphics, and supporting materials.
To learn more, visit www.microsoft.com/MOF.
Send questions or feedback to us directly at mof@microsoft.com.
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